• 42

  votes

  Notifications for the Deleted Shifts

  Hi there, 
  
  I have noticed that the employees receive the notifications in regards to the everything else, however, if the shift is deleted by the management it does not generate the notification in this regard. I have tested and chat with the live support in this regard as well but no avail. 
  
  This creates a confusion for the employees if they have seen their schedule only once and then shift is deleted, they are not aware of it because they were not notified via email as any other event in regards to their schedule. 
  
  I would like you to add this notification as well so it will not create mayhem or trouble and employees have been notified via email that their shift is deleted without looking into the schedule again and again just to keep updated. I hope that the other client will appreciate that addition as well. Thank you. 

  

  Steven Tseng
  Posted on 22. 11. 2017.

  ShiftPlanning

  Delivered

  12 Comments

Comments

Jordan Leach
Posted on September 21, 2017 at 05:01 PM

This is a MUST!

Kris Ruppin
Posted on September 22, 2017 at 01:17 PM

Isn't there a notification setting if a staff person is removed from a shift?  I've had staff message me when I accidentally pulled them off of a shift and then placed them back (but hadn't published it yet).  

Jordan Leach
Posted on September 25, 2017 at 04:33 PM

Kris - yes if you unassign them from a shift, they get a notification. But it you delete a shift without unassigning them, they don't get a notification.

Trish Connery Walkup
Posted on January 23, 2020 at 03:11 PM

@JordanLeach - My experience is different in this regard. I frequently have situations where I have to delete an entire day's worth of shifts due to legal holidays. Staff have received notices that they've been deleted from a shift. Most staff members realized why the shift was being deleted without my having to tell them why - but a couple of them emailed me to ask why they were deleted from their shift. 

Stephanie Adamson, RN
Posted on October 03, 2017 at 04:17 PM

Is there a feature that tells staff what the shift change is and the details of the change?

QPCC Pacific
Posted on October 06, 2017 at 06:18 PM

It would be good to choose whether or not you want to send a notification to all employees when a shift is deleted, or have the option for the employee to disable the notification if desired.

Trish Connery Walkup
Posted on January 23, 2020 at 03:14 PM

@QPCC - the advice I received from ShiftPlanning tech support was... If I want to delete shifts or take people off shifts or even 'reject' requests in the job board - I have to go into settings, turn OFF all notifications, make the necessary changes, publish, then go BACK into settings and turn notifications back on - and I have to make sure I click the SAVE button every time I make that change. Kind of a pain-in-the-a** work around but that's they said to do it, so that's how I handle it. 

Jordan Leach
Posted on November 30, 2017 at 11:57 PM

Agreed! How does this not already exist!?

Amanda Whiddington - RL
Posted on April 12, 2018 at 03:00 AM

Agreed! The way we found around this was to add an employee named 'CANCELLED' and we would remove the actual employee and schedule 'CANCELLED' for the shift. That way the employee would receive a notification and could see their shift was cancelled. It also allowed us to track how many shifts we were cancelling which was a plus...except we pay monthly for that faux employee.

Jan Puibello
Posted on August 10, 2018 at 12:03 PM

This is very much needed. I had asked for this also as it staff not getting notification of deleted shifts  does create confusion for employees.
I would put this up there with my top three requests.
Thanks.

Ashley Carlson
Posted on August 27, 2018 at 05:22 PM

Employees should get a notification, if ANY shift changes occur:
-pick-up APPROVED
-pick-up DENIED
-shift removed or cancelled or deleted
-shift published notifies already (if you check it)

Monai Goldstein
Posted on May 05, 2020 at 05:29 PM

agreed.  In general, more notification to the employee the better

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